Refund policy

Refund, Return and Exchange Policy

At PeekCart, customer satisfaction is important to us. Please read the following policy carefully before opening and using your order.

Important: Parcel Opening Video Requirement

Customers must record a clear and continuous video while opening the parcel.

The recording must begin before the parcel is opened and should clearly show that the package is being opened in the same condition in which it was received.

The video must clearly show:

- The unopened parcel from all sides.
- The shipping label and the visible condition of the outer packaging.
- The parcel being opened for the first time.
- All items found inside the parcel.
- The opening of the product’s inner packaging.
- The product, accessories, and all included items.
- The product being checked, worn, operated, or tested, where applicable.

The video must be recorded in one continuous take, without any cuts, pauses, editing, or interruptions.

This video is required as evidence if the parcel contains a damaged, defective, incomplete, missing, or incorrect product.

Claims submitted without a complete parcel-opening video may be difficult to verify and may not be approved if sufficient evidence is unavailable.

Return Policy

You may request a return within 7 days of receiving your order.

To qualify for a return:

- The item must be unused and in its original condition.
- All original packaging, accessories, tags, manuals, and included items must be intact and complete.
- The product must not be damaged, modified, washed, used, or altered in any way.
- Proof of purchase or order details may be required.

Non-Returnable Items

The following items are not eligible for return:

- Items purchased during a sale, promotion, or at a discounted price.
- Items damaged due to misuse, negligence, improper handling, or failure to follow product instructions.
- Items returned without their original packaging, accessories, tags, or included items.
- Items showing signs of use, alteration, washing, or damage caused after delivery.

Exchange Policy

Exchanges are available for size-related issues only and are subject to product availability.

If the required size is unavailable, the customer may choose one of the following options:

- A refund, subject to inspection and approval.
- Store credit for a future purchase.

Refund Policy

Once the returned item has been received and inspected:

- Approved refunds will be processed within 5–7 working days.
- Refunds will be issued through bank transfer or another available online payment method.
- Original shipping and delivery charges are non-refundable, except where the customer received a damaged, defective, incomplete, or incorrect product.
- Refunds will only be processed after the returned product has passed inspection.
- Any bank or payment-service charges may be deducted from the refundable amount where applicable.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, incomplete, or incorrect.

Customers should use a reliable and trackable courier service when returning an item. PeekCart will not be responsible for returned parcels that are lost, mishandled, or damaged during return transit.

The customer must pack the product securely to prevent damage during transportation.

Damaged, Defective, Incomplete, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery.

You must provide:

- A clear and continuous parcel-opening video.
- Clear pictures or videos showing the issue.
- Pictures of the outer and inner packaging.
- A picture of the shipping label.
- Your order number and contact details.
- A brief explanation of the problem.

After reviewing and verifying the evidence, PeekCart may arrange a replacement or issue a full refund at no additional cost to the customer.

The product, packaging, accessories, and all included items must be kept safely until the claim has been resolved.

Contact Us

For return, exchange, or refund-related queries, please contact us through:

Email: Peekcart1@gmail.com
Whatsapp: +92 371 5673370

Please include your order number, contact details, and a brief explanation of the issue when contacting us.